Please read these Terms & Conditions carefully before using the royal36 platform. By accessing or using royal36, you agree to be bound by the terms set out below.
Last updated: June 2026 21+In these Terms, the following definitions apply:
Use of the royal36 Platform is subject to the following eligibility requirements, which are mandatory and non-waivable:
Each Player may hold only one (1) active Player Account on the royal36 Platform. The registration of duplicate, multiple, or shared accounts is strictly prohibited and constitutes grounds for immediate account termination and forfeiture of all associated funds.
When registering, you must provide accurate, complete, and current information including your legal name, date of birth, residential address, and contact details. You are obliged to update this information promptly if it changes. Royal36 may at any time require documentary verification of the information provided, including government-issued identity documents, proof of address, and source-of-funds documentation.
You are solely responsible for maintaining the confidentiality of your royal36 login credentials. You must not share your username or password with any third party. Royal36 accepts no liability for any loss or damage arising from unauthorised use of your account where such use results from your failure to maintain credential security.
Royal36 reserves the right to refuse account registration at its absolute discretion, without obligation to provide reasons.
Royal36 supports a range of deposit and withdrawal methods tailored to Malaysian players, including Touch n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, USDT TRC20, and 7-Eleven Cliqq. Supported methods, minimum and maximum transaction limits, and processing times are published in the Platform's banking section and are subject to change without prior notice.
All wagers placed on the royal36 Platform are subject to the specific betting rules applicable to the relevant product (sportsbook, live casino, or slots) as published on the Platform. In the event of any conflict between these general Terms and a product-specific betting rule, the product-specific rule shall prevail in relation to that product.
Royal36 offers various promotional bonuses from time to time, including welcome bonuses, reload bonuses, cashback offers, and free spins. Each promotion is governed by its own specific terms and conditions, which are published at the time of the promotion and are incorporated into these Terms by reference.
The following conduct is strictly prohibited on the royal36 Platform and may result in immediate account suspension, permanent termination, and forfeiture of all account balances:
All content on the royal36 Platform, including but not limited to software, text, graphics, logos, icons, images, audio clips, and game titles, is the property of royal36 or its licensors and is protected by applicable intellectual property laws. No content from the Platform may be reproduced, distributed, transmitted, or otherwise exploited for any commercial purpose without the express prior written authorisation of royal36.
Royal36 grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial gaming purposes in accordance with these Terms. This licence does not include any right to sub-licence, adapt, or create derivative works from any Platform content.
To the fullest extent permitted by applicable law, royal36, its officers, directors, employees, agents, and licensors shall not be liable for:
Where liability cannot be excluded by law, royal36's aggregate liability to you in respect of any claim arising from these Terms or your use of the Platform shall not exceed the total amount of real-money Funds deposited by you into your Player Account in the 30 days preceding the event giving rise to the claim.
Royal36 is committed to promoting responsible gambling. The Platform provides Players with tools to manage their gambling activity, including deposit limits, loss limits, session time reminders, cooling-off periods, and permanent self-exclusion. These tools are accessible from the account settings panel at all times.
If you believe your gambling may be causing harm to yourself or others, you are encouraged to use these tools immediately and to seek assistance from an appropriate support organisation. Royal36's responsible gaming obligations arise directly from the terms of its international gaming authority licence and are not discretionary.
Royal36 reserves the right to impose mandatory responsible gaming measures on any account where it identifies indicators of problem gambling behaviour, without prior consent from the Player.
Royal36 reserves the right to suspend or permanently terminate any Player Account at any time, with or without prior notice, where it has reasonable grounds to believe that:
Upon termination of a Player Account for cause, royal36 reserves the right to forfeit any Bonus Funds and to withhold real-money Funds pending the outcome of any ongoing investigation. Where real-money Funds are not subject to any forfeiture, they will be returned to the Player via the original deposit method following completion of any required verification.
You may close your royal36 account at any time by contacting customer support. Account closure requests are processed within five (5) business days, subject to completion of any pending wagering activity and withdrawal processing.
These Terms are governed by and construed in accordance with the laws of the jurisdiction in which royal36 holds its international gaming authority licence. Any dispute arising from or in connection with these Terms or the Platform shall first be submitted to royal36's customer support team for resolution at the first instance. Royal36 commits to responding to formal disputes within 10 business days.
Where a dispute cannot be resolved through the Platform's internal complaints process, it may be escalated to the dispute resolution mechanism provided under royal36's applicable gaming licence. Details of the relevant escalation pathway are available from customer support on request.
Nothing in this clause limits your statutory rights as a consumer under applicable law in your jurisdiction.
Royal36 reserves the right to amend, update, or replace these Terms at any time. Where changes are material, royal36 will provide reasonable notice to Players via the Platform or by email to the registered account address. Continued use of the Platform following the effective date of any amendment constitutes acceptance of the revised Terms.
It is your responsibility to review these Terms periodically. The date of the most recent update is displayed at the top of this page. If you do not agree with any amendment, you must cease using the Platform and request account closure in accordance with Section 11 of these Terms.
For questions or concerns regarding these Terms & Conditions, please contact the royal36 support team:
Royal36 takes all player enquiries seriously. If you have a complaint regarding the Platform's conduct, you have the right to request a formal review under royal36's complaints procedure, details of which are available from customer support.
Royal36 is operated under an international gaming authority licence. All obligations in these Terms reflect regulatory requirements that are externally audited and enforced.
Real-money player funds are held in segregated accounts separate from royal36's operating capital. Your balance is protected even in the event of adverse business circumstances.
Deposit limits, loss caps, self-exclusion, and session timers are live in every royal36 account. These are not cosmetic features — they are licence-mandated protections. 21+
Every royal36 promotion publishes its wagering requirements, eligible games, and expiry dates in plain English. No hidden conditions, no buried rollover clauses.
Questions about these Terms? Disputes to raise? The royal36 support team is available around the clock via live chat on the Platform with genuine human agents.
Royal36 commits to reviewing formal disputes within 10 business days. Where internal resolution fails, escalation to the licensing authority's dispute mechanism is available to all Players.
Royal36 is a licenced, transparent, player-first platform built for Malaysian players. Reviewed the Terms? You're ready to play responsibly. 21+ only.
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